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Checkout page split test results… (Product descriptions matter!)

If you’ve read my blog or newsletter for any length of time you know that I am a fanatical tester.

Yesterday the results of a test I’ve been running came in and I though I would share those results with you.

One of the variables I recently tested was the “product description” that appears on the checkout page for 1ShoppingCart.com based carts.

This was for a special promotion I did for one of my affiliates, offering his subscribers special Live (GotoMeeting based) 1-on-1 website evaluations and conversion rate improvement consultations for only $97…

The control simply said:
“Half Hour Consultation $97.00″.

The test version was more benefit focused:
“Live 30 Minute 1-on-1 Conversion Boosting Website Evaluation $97.00″

This was the only difference between the two versions. The salesletter copy and calls to action were identical. The only variable was the checkout page version visitors were taken to when they clicked my order link.

And the only variable on the respective checkout pages was the “Product Description” wording.

(Click on the links to view the actual pages tested.)

Control:
http://www.web-site-evaluations.com/order1.htm

Test Variable:
http://www.web-site-evaluations.com/order2.htm

The results of this test were a pleasant surprise…

test-result.gif

(Screen shot from testing software.)

The control version generated 48 sales (from 2,079 unique visitors) for a conversion rate of 2.31%.

The test version generated 56 sales (from 2,052 unique visitors) for a conversion rate of 2.73%.

So… The more descriptive and benefit rich product description in the shopping cart or checkout pages improved response by 18.2%.

Now, I understand this is not an earth shattering increase. But, for a single, small variable that few (if any) people ever test, this is a nice little boost.

(And… when you combine this small boost with a couple dozen other small, incremental improvements, it adds up to a significant increase in sales and profits.)

But… An 18.2% increase in response and sales can add up to a nice chunk of change over time.

For this particular promotion, an 18.2% increase in conversion would generate an additional $407.40 per 1,000 visitors.

1,000 unique visitors at 2.31% conversion = 23.1 sales * $97 per sale = $2,240.70
VS.
1,000 unique visitors at 2.73% conversion = 27.3 sales * $97 per sale = $2,648.10
= +$407.40

Your takeaway from this test is this…

The variables you can test are limited only by your imagination, and seemingly small details can be optimized to produce big improvements in conversion, sales and profits.

(But don’t take my word for it… TEST IT YOURSELF!)

Happy testing!

Eric Graham,
“The Conversion Doctor”

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  • 5 Responses to “Checkout page split test results… (Product descriptions matter!)”

    1. James D. Brausch » Copywriting Champion Of The World Says:

      […] Are you up to it?  I hope my friends Michel Fortin, Brian Keith Voiles, Brian Clark, Stephen Dean, Carl Galetti and Eric Graham will at least participate.  Those alone are some serious talent in my book.  I know what Michel Fortin and Brian Keith Voiles have done for my revenue in the past, but honestly… I don’t know which one is better than the other.  They are both great, but they’ve never gone head-to-head in a competition as far as I know.  Will they be willing to compete now? […]

    2. Peter Gillberg - Software Marketing Secrets Says:

      Thanks, Eric - Very interesting idea that makes a lot of sense.

      I am starting to test this approach immediately.

    3. Eric Graham Says:

      Good for you Peter!

      That’s the key with ANY new information or tactics… Test it our in your own niche.

      Welcome to the blog.

      Happy testing,
      Eric

    4. talia Says:

      I had never thought of doing that kind of testing myself, I was only testing the difference between making images links and keywords links,maybe I should take it up a notch! Thanks!

    5. Web Design Says:

      Hi Eric,

      The results in this test are by most measures considered to be statistically insignificant. In other words, you would expect to see this level of difference in the results. To draw any conclusions from an improved conversion of 8 extra sales from 2000 visitors could be difficult.

      Just a small criticism - love the blog.

      Luke

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